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SHIPPING & RETURNS

SHIPPING POLICY

Delivery can be made to any address, as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by regular post which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is on the next working day subject to availability. However, the delivery may take up to five working days. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if your payment method was charged for the order.

RETURN & EXCHANGE POLICY

Please send us an email if you have any questions regarding an item you're interested in. As a small, dedicated team, every customer is of major importance to us. We will happily respond to any queries within 72 hours of receipt. We will work with you closely so you can make the right shopping decision. For your peace of mind, we can also provide you with additional high-resolution images.

If you are unhappy with your purchase, you need to obtain authorization and return the item within 7 days of your purchase. The item needs to be posted to us via registered mail within 7 days of purchase. We will process a refund within 72 hours of receipt of the package but it may take up to 15 days for your bank to process the payment.

Please get in touch with us at Contact@isaacwolf.org to authorize your return.

Items should be returned unused with all ISAAC WOLF tags still attached to them. Returns that are damaged, soiled, or altered from the original described condition may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. All items returned should have a written approval from us. Unidentified returns may be returned to the sender.

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